Frequently Asked Questions
Ordering
Can I change or cancel my order?
Yes, as long as production hasn't started. Please contact us as soon as possible after placing your order. Once production begins, we may no longer be able to cancel or modify your order.
Do you ship outside Europe?
At launch, we ship to most countries across Europe, including the European Union, the United Kingdom, Switzerland and Norway. We're working on expanding to additional countries in the future.
Shipping
How long will my order take?
Production usually takes 2–5 business days.
Estimated delivery times are displayed during checkout based on your delivery address. Delivery times may vary depending on your location and the products you've ordered.
How can I track my order?
As soon as your order ships, we'll email you a tracking link. Please allow up to 48 hours for tracking information to become active.
Why did my items arrive separately?
Some products are produced by different production partners. If your order contains multiple items, they may be shipped separately and arrive on different days.
Do you offer free shipping?
Yes. We're currently offering free standard shipping as part of our launch promotion. Shipping offers may change in the future.
Products
How do I choose the right size?
Every apparel product includes a size guide. If you're between sizes, we recommend checking the measurements carefully before ordering.
Will the product look exactly like the photos?
We do our best to display colours accurately. However, slight colour differences may occur due to different screen settings and the printing process.
How should I wash my apparel?
Wash inside out at 30°C, do not bleach, avoid tumble drying where possible, and do not iron directly over the printed design.
Returns & Refunds
Can I return my order?
Yes. Eligible items may be returned within 14 days of delivery. Please contact us before returning any item.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for return shipping costs. If your item is defective, damaged, misprinted or we sent the wrong product, we'll resolve the issue at no cost to you.
My item arrived damaged. What should I do?
Contact us within 14 days of delivery with your order number, a brief description and clear photos. We'll review your claim and provide an appropriate solution.
Do you offer exchanges?
No. If you're eligible for a return, you can return the item and place a new order.
Payments
Which payment methods do you accept?
We accept the payment methods displayed during checkout. Available payment options may vary depending on your country.
Is checkout secure?
Yes. All payments are processed through secure, encrypted payment providers. LetzTrend does not store your full payment card details.
Support
How can I contact LetzTrend?
You can contact us through our Contact page or by emailing contact@letztrend.com.
How quickly do you reply?
We aim to respond to all enquiries within 48 business hours.