Refund policy

Returns & Refund Policy

If something isn't quite right, we're here to help. This policy explains when items can be returned, how refunds work, and what to do if your order arrives with an issue.

Our goal is simple: to be fair, transparent, and make things right whenever possible.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

Be unworn and unwashed
Be free from stains, odours, pet hair, or damage caused after delivery
Be returned in substantially the same condition in which it was received
Be accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at:

contact@letztrend.com

Because some products are fulfilled by different production partners, please do not send any item back without contacting us first.

If your return is approved, we'll provide the correct return instructions and return address.

Items returned without prior authorization may not be accepted.

Change-of-Mind Returns

If you've changed your mind or no longer want your item, you may request a return within the applicable return period.

Customers are responsible for the cost of return shipping.

Original shipping charges (if any) are non-refundable unless required by applicable law.

Wrong Size Ordered

Please refer to our Size Guide before placing your order.

If the wrong size was ordered, this is treated as a change-of-mind return.

Return shipping costs remain the responsibility of the customer.

If we shipped the wrong size, we'll resolve the issue at no cost to you.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your order arrives:

Damaged
Defective
Misprinted
Incorrect

please contact us within 14 days of delivery.

To help us investigate quickly, include:

Your order number
A brief description of the issue
Clear photographs showing the problem

We'll review your claim and provide an appropriate solution, which may include:

A replacement product
A Refund
Another suitable resolution

You will never be charged return shipping for items confirmed to be defective or supplied incorrectly.

Unless we specifically ask you to return the item, there is usually no need to send it back.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products (where applicable)

This does not affect your statutory consumer rights.

Exchanges

We do not offer direct exchanges.

If you're eligible for a return, you may return the item and place a new order for your preferred size or product.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, subject to applicable consumer protection laws.

Returned items must be in substantially the same condition in which they were received and be accompanied by proof of purchase.

Refunds

Once your return or claim has been approved, refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days after approval for your refund to be processed. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Goodwill

Every situation is different.

While this policy explains our standard process, we understand that exceptional situations can arise.

Where appropriate, we may choose to offer a goodwill refund, replacement, discount, or store credit at our sole discretion.